The expiry times on these plans is not hard-and-fast ---  it can go over this time, within reason. MobiusMBL Will not disadvantage clients, by adhering to strict rules.

These plans are all in advance, that is, they must be booked and paid for in advance of work commencing.

There is also a distinction between maintenance and bug fixes.  Genuine bugs will always be rectified at no cost to clients. Sometimes the distinction between bugs and maintenance (or development), is difficult to determine, and for this reason, the final decision on whether a particular issue is a bug or not, rests with MobiusMBL. See this article for more on this.

Any work performed under this scheme will be billed in blocks of 30 minutes, so if you have purchased 10 hours of maintenance, and a specific task takes 30 minutes, you will still have 9.5 hours left.

You may want to confirm up-front, how much time will be used for a particular maintenance task  --- In this case, 30 minutes may be immediately used for the time spent in analysing the requirement (depending on its nature , eg if you wanted a new picture uploaded and inserted into an article, this 30 minutes does not apply, as in this case, there really is no analysis to be performed).

• Should you decide to proceed based on the quote, this 30 minutes will not be deducted from your overall time left.
  • so if 30 minutes was spent analysing the requirement, and 2 hours to actually make the changes, 2 hours only (in this case), will be deducted from your time left.
• Should you decide not to proceed, the 30 minutes will not be billed, but it will be deducted from your overall time left.

In most cases (except for really minor work), you will be given a quote on the time required to complete the particular task.

Should this estimated time be more than it actually takes to complete the task, only the actual time spent will be deducted from your balance, so if 2 hours were estimated, and it actually took just 1 hour, then only 1 hour will be deducted from your balance.

Should this estimated time be less than it actually takes to complete the task, only the estimated time will be deducted from your balance, so if 2 hours were estimated, and it actually took 4 hours, then only 2 hours will be deducted from your balance.

*** There may be exceptions to this, eg where some unforseen issue causes the estimate to be significantly less than the actual, but these exceptions will be very rare. If they do happen to occur, we will discuss the details as soon as they become known.......  and in all cases, you will not be disadvantaged.